Privacy Policy

Updated: 23 July 2026

1. Who We Are

Flourish Companions is a trading name of Taskcrew Services Ltd. We are the data controller responsible for the personal information we collect and use. This Privacy Notice explains how we collect, use, protect and share your information when you visit our website, make an enquiry, use our services, apply to become a Companion or otherwise interact with us.

Contact us:

2. Information We Collect

Depending on your relationship with us, we may collect:

  • Contact details such as your name, address, telephone number and email.

  • Information about enquiries, bookings and companionship services.

  • Emergency contact and family representative details.

  • Preferences, interests and accessibility or mobility requirements needed to provide safe companionship.

  • Payment and billing information.

  • Feedback, complaints and safeguarding information where necessary.

  • Companion application details including references, right to work and DBS checks where applicable.

  • Technical information such as IP address, browser type and cookie preferences when you use our website.

We only collect information that is relevant and necessary for the services we provide.

3. How We Collect Information

We collect information directly from you, from family members or authorised representatives, through our website, telephone calls, emails, consultations, service bookings, recruitment processes and, where appropriate, trusted third parties such as DBS or identity verification providers.

4. How We Use Your Information

We use personal information to:

  • Respond to enquiries

  • Arrange and deliver companionship services

  • Match clients with suitable Companions

  • Manage bookings, payments and contracts

  • Recruit and manage Companions

  • Protect clients through safeguarding

  • Improve our services and website

  • Comply with legal and regulatory obligations

  • Prevent fraud and resolve complaints or legal claims

5. Our Lawful Basis

We process personal information because it is necessary to:

  • Perform a contract or take steps before entering one.

  • Comply with legal obligations.

  • Protect vital interests in emergencies.

  • Pursue our legitimate interests in running and improving our services.

  • Rely on your consent where required, for example for marketing or non-essential cookies.

Where we process health or other special category information, we do so only where permitted by UK data protection law and only where necessary.

6. Sharing Your Information

We only share personal information where necessary with:

  • Companions providing services

  • Authorised family representatives

  • Professional advisers, insurers and payment providers

  • IT, website and cloud service providers

  • Regulators, emergency services or public authorities where legally required

We never sell your personal information.

7. International Transfers

Some trusted technology providers may process information outside the UK. Where this happens, appropriate safeguards are put in place in accordance with UK data protection law.

8. How Long We Keep Information

We keep personal information only for as long as necessary. Typical retention periods include:

  • General enquiries – up to 12 months

  • Client records – normally 7 years after services end

  • Financial records – normally 6 years

  • Unsuccessful Companion applications – normally 6 months

  • Other records are retained only where required by law, safeguarding or legal obligations

9. Keeping Your Information Secure

We use appropriate technical and organisational measures including secure systems, restricted access, staff confidentiality, secure disposal procedures and regular reviews to protect personal information.

10. Cookies

Our website uses cookies to help it function and improve your experience. Necessary cookies operate automatically. Non-essential cookies, including analytics and marketing cookies, are only used where required after you have given your consent. Full details are available in our separate Cookie Policy.

11. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion where appropriate

  • Restrict or object to certain processing

  • Withdraw consent where processing is based on consent

  • Request data portability where applicable

  • Complain to the Information Commissioner's Office (ICO)

To exercise your rights, contact hello@flourishcompanions.com. We will normally respond within one month.

12. Complaints

If you have any concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter. You also have the right to complain to the Information Commissioner's Office (ICO).

To exercise your rights, contact hello@flourishcompanions.com. We will normally respond within one month.

13. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our services or legal obligations. The latest version will always be available on our website.

14. Contact Us

Flourish Companions
A trading name of Taskcrew Services Ltd

Email: hello@flourishcompanions.com
Telephone: +44 7922237768

For the People Who Once Did Everything for Us.
Enriching lives through companionship.

We are committed to providing trusted companionship that enriches lives, supports independence and helps older adults continue enjoying the people, places and activities they love.

| Contact Us

Office Address

128 City Road
London
EC1V 2NX

  • +44 792 223 7768

2026 © Flourish Companions, All rights reserved.